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Quality Control Policy: We maintain high standards of quality in every step of your order. Each day our trained
technicians carefully monitor the chemicals used in each machine in our lab. Maintaining the strict benchmarks that
our chemical manufacturer recommends and that you expect, underscores our commitment to the finest in photo
processing.
Hours of operation: Our website for ordering is available 24 hours a day, 7 days a week. We are open every day except
New Year's, Easter, Memorial, Independence, Labor, Thanksgiving, and Christmas day.
Service Times: Due to seasonal volume from the middle of November to the middle of January service times could be
longer. If you have a deadline, we’ll do everything in our power to provide you with the highest quality service in the
shortest amount of time. Split orders (those that require multiple services) may have a longer service time. Please
email with questions about service time. Rush Service available on any service.
Payments: Payments can be made online by Master Card, Visa, or American Express.
Sales Tax: State sales tax will be collected for all order purchased from California.
Additional Services: For any service not listed, please contact us by e-mail. We are continually adding new services.
Prices; specifications listed on this site may change at anytime without notice.
Standard Process and printing 1 day
Large format Poster Prints 1-2 days
Greeting Cards/Promotional 1-3 days
Mugs/ Mouse Pads/T-shirts 2-3 days
Prints from Digital 1 day
Digital file manipulation 2-4 days
Prints from Slides 1-2 days
Slides from Digital 1-2 days
Outlab Services 5-10days
Shipping Procedures: Outgoing shipping will be billed as quoted. Regular shipping is through USPS or UPS standard
ground rate. Please contact customer service for information regarding our shipping charges.
If an order is damaged in shipping, contact customer service immediately. Please keep all product and shipping
materials for the shipper’s inspection. We will handle all shipping problems quickly and professionally.
Copyright Policy: We honor all copyrights. Any photograph that has been professionally shot and printed is
protected by copyright. Please contact our staff regarding copyright regulations. We would be happy to email our
copyright policy to you upon request. Release forms are available to you at no charge if you wish to grant or obtain
copyright release. We may refuse to print any order that looks suspicious of any copyright violation.
Environmental: We recycle. We pride ourselves in maintaining high quality in each step of our processing. The
photographic process produces a silver bearing waste that is considered hazardous. Our newer machines produce
very little silver. By using the latest equipment, we remove all hazardous material from all chemicals prior to disposal.
We monitor and maintain this waste in complete compliance within our State and County guidelines. We respect the
environment and go beyond the expectations of the law to insure a clean and safe work place for our community. We
recycle the plastic film canisters and disposable cameras. Local schools also reuse the plastic film canisters. We
donate the disposable camera batteries to local children charities.
Privacy and Security: Digital Pro Prints is committed to protecting your privacy. Any personal information collected
(name, address, e-mail, phone number, credit card information, and photographs), is only used for processing orders.
We do not disclose your information through sale, trade, or rent to others. All on-line orders and transactions are
secure as well.
Limit of Liability: Submitting any film, print, slide, negative, file, or digital media to this lab for processing, printing or
other handling constitutes an AGREEMENT by you that any damage or loss by our company, subsidiary, or agents, will
only entitle you to a like amount and type of film and processing. Except for such replacement, the acceptance by our
company, subsidiary and/or agents of the film, print, slide, negative or digital media is without other warranty or liability,
and recovery by anyone for any incidental or consequential damages is excluded irrespective of whether the damage
occurs because of our negligence, breach of contract, strict liability or other cause.
Color balancing is an art in itself. Our technicians are trained to understand the science of color balancing, and how to
best program the printing equipment to provide you with the consistent quality you demand. Quality is how YOU see it.
We’ll make sure you get what you expect when your order is ready.
We promise to make every effort to satisfy your request.
We guarantee all of our services and will gladly re-do any part of your order that you find to be unsatisfactory. Our
guarantee is limited to producing the job at no charge.